![]() ![]() For those not tech inclined, trace routes do nothing more than show internet latency and the number of "hops" between your computer and a server. ![]() What's worse is I called customer service and they told me that I should run a "trace route" to see if that's affecting my downloads. Why? Because Steam downloaded those 80 gigs AND Carbonite was still downloading at its measly ~900-1050kb/second. Well, the last 8 hours have been illuminating. Their default customer support says the "primary" limiting factor is your own internet. It was done in about 8 hours.Ĭarbonite restore, by comparison, is downloading 12 gigabytes a DAY. Let me be clear that I just messed up my desktop and had to download 80gigs from Steam. They have throttled the download speeds so much that the restore is taking about 2 weeks. Overseeing a carbonite restore right now. I insisted he return my money, and she said he would. "How could that be when your service couldn't capture the information and you have "still pending"? He admitted they probably couldn't help me. He then said I had to retrieve the "frozen" computer, and maybe they could do something. Brad listened and then said, "It is our fault, but do you expect us to to monitor the files, and notify the customer if there is a problem?" I said this is what I was paying for. ![]() Janet said, "there is a problem." They had not put on the new computer any of the writings for 7 days! She sent me to Conrad, who showed and said, "one of the services we use couldn't take a picture, so none was saved the entire time." He then told me it was my fault. (Working on a book times 7 days and the new computer continued to freeze and returned it.) I called Carbonite to reload information back to old computer, plus the file I had been working on. Asked Carbonite to reload all my information. So how much time do you have for this? Or you can just pay them $99 for them to ship you a hard drive with your files on it.I decided on new computer. ![]() Restore is broken, at Carbonite, and they won't fix it but they will happily spend your time on support calls to identify their bugs and find workarounds. And if it's still not working, we'll escalate to Tier 3 support." So backup is working (? Maybe? How would anyone know?!). If you want to go folder by folder, looking through your files on their website to recover the important ones, and pick out the empty files to remove them from the list of files to be downloaded, you have more patience than me! Oh, and the rep stressed to me that although the Carbonite download function says it can handle up to 5000 files at once, "smaller downloads are better!" "Can't stress this enough, smaller downloads are better!" "And if you have any ongoing problems with your downloads, please reply to my email and we'll spend the time to go through it and be sure that the website is working for you. If you are trying to download a bunch of your files and some of them happen to be empty files, the downloaded ZIP file Carbonite gives you will be invalid. If you are trying to access your files from Windows to Mac or vice versa, you'll have to download them bit by bit, rather than all at once. I just spent a half hour on the phone with the Carbonite support rep. Which means it's really hard and painful to recover your files when you want them. ![]()
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